Senior Care Records.

Complaint Investigation Report

ST Madeleine Sophies Center, El Cajon08/18/2025Licence 370800930

Date signed08/18/2025 11:46:28 AM
The inspector’s account

Records reviewed and interviews with staff revealed that the facility notified local law enforcement, The Department, and the appropriate parties of the alleged incident between C1 and C2. Per staff interviews, C1 has a history of making similar allegations and fabricating stories. Records reviewed and staff interviews revealed that C1’s account of the alleged incident changed repeatedly. During LPA interview, C1’s account of the alleged incident did not align with what was initially reported, nor could C1 report where and when the alleged incident took place. LPA interviewed C2 who reported not having touched C1 and knowing that it is wrong to touch others. Further, LPA observations during unannounced facility visits did not raise concerns regarding lack of supervision.

The Department has investigated the allegation that lack of supervision resulted in a client being touched inappropriately by another client. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Director Mark Fisher and CEO Debra Emerson to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction