Complaint Investigation Report

It was specifically said there were staff who are not being properly trained to assist residents in care. Interview with S1 and S2 said that they have been caregivers since about 2015. They had former training at their previous homes they worked, but according to S1, they had not received training at this facility. S1 said that former staff denied to train them and S2 when they first started. According to S2, they had a former certificates that expired and had no training for their current residents in care. S2 confirmed their CPR/First Aid were current. Upon LPA’s review of staff training documents, none of the training documents had been taken by any of the caregivers, S1 or S2. No additional training documents were observed in either of the facility’s staff files.

It was specifically alleged that the Licensee did not inform the Department of the installation of the cameras and auditory devices throughout the facility. Interviews with staff confirmed that there were cameras installed at the facility when they initially visited the facility, but they were taken down. Both S1 and S2 were unaware whether the surveillance had an auditory device. According to S1, they were unsure if there were any auditory devices throughout the facility. Interview with R1 confirmed that there were cameras placed in the dining area and the living room area of the facility. They did not have any auditory devices installed in their immediate area. According to R2, they confirmed that they did have cameras at the facility and were not sure about them because it felt like a prison but were fine with it later. They were unaware if they had auditory devices. According to R3, there were cameras in the facility, but they had already been taken down. R3 did not recall when they were taken down. LPA spoke with Licensee Chapari, who confirmed that they had cameras installed but had been taken down due to an internal issue with a former staff. Licensee Chapari still had video clippings of their cameras and showed them to LPA. LPA confirmed that the video clippings had the auditory device installed with the surveillance. LPA toured the facility rooms and did not observe any additional devices auditory devices installed other than an third-party device that is voice activated in a residents room. Upon LPA’s review of the facility’s file, per the facility’s initial submission of their facility sketch, there is no indication that surveillance videos would be installed in the facility’s common areas. Upon review of the facility’s Plan of Operation, it did not indicate that the facility would be utilizing the use of cameras in any area of the facility. Upon review of the facility’s Admission Agreement, there was no indication that the facility provided notification that use of camera’s would be utilized at the facility. The Department had not received a waiver from the facility requesting to have surveillance installed. Upon LPA’s entrance to the facility, LPA observed that there were installations of a possible cameras that were installed in the dining area and in the living room area.