Complaint Investigation Report

It was also alleged that the Licensee’s Cash and Resources Information forms for the clients were not completed accordingly. LPA reviewed the Cash and Resource records for all five (5) clients currently living at the facility. LPA observed that the forms contained the required documentation, and the money present matched the amounts documented on the forms. Lastly, it was alleged that the Licensee did not maintain the backyard. LPA toured the backyard. During the LPA’s investigation, the facility maintenance worker immediately fixed a wobbly fence and removed some broken drawers that were present. LPA observed that the backyard was clean and maintained.

The allegations that the Licensee did not have a food menu, the Licensee did not maintain a fire drill log, the Licensee did not maintain the backyard and that the Cash and Resource Information forms were not completed accordingly are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations occurred, therefore the allegations are unsubstantiated.

LPA Silveira conducted an exit interview with Shontel. A copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 03/22) were provided. The signature on this report acknowledges receipt of the reports.