Complaint Investigation Report

Review of records showed on page 12 of the admission agreement "Death of resident", "within fifteen (15) days after your personal property is removed from the facility, your estate, or other person or entity responsible for payment of fee and charges under this Agreement, will receive a refund of any fee paid in advance covering the period after the personal property has been removed." The family removed R1's belongings from the facility on May 15, 2024. The responsible party asked the Licensee for a refund and was told that a refund would be given within 15 days. After 15 days, the responsible party had not received a refund.

The Licensee stated that he misunderstood the regulation and that by charging a flat fee for all costs a refund would not be given. The flat fee cost also included payment to the placement agency. The regulation for refunds after the death of a resident is 15 days.

Based on the evidence obtained during the complaint investigation, the allegation that Licensee did not provide a refund to the resident's responsible party was found to be SUBSTANTIATED, as there is a preponderance of evidence to prove the alleged violation occurred.

An exit interview was conducted; a copy of this report along with Licensee Appeal Rights LIC 9058 (REV 3/22) were provided to the Licensee and his signature confirms receipt of these documents.