Complaint Investigation Report

374604105-9-21-2023-08-AS-DPOL-CW8VKN-20231002163037

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/23/2021 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20210423144948

Staff did not safeguard resident's personal property

Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced visit to close a complaint investigation regarding the above-mentioned allegations. LPA identified herself and met with Leandra Smith, Caregiver, to discuss the purpose of the visit and elements of the complaint.

It was alleged that staff financially abused resident. Interviews revealed Resident 1 (R1) had Dementia that was progressing and they would say things that were not true. Interviews with outside sources stated that the facility staff did not steal any money from the resident and they know because they were R1s responisble party. It was alleged that staff did not safeguard resident's personal property. Interviews with staff revealed they took care of R1 and that when R1 came they did not come with any furniture or extra clothes. Outside source interviews revealed the resident went to the facility with only the clothes on their back and nothing else. Interviews also revealed the facility staff took really good care of R1. Allegations of staff financially abused resident and staff did not safeguard resident's personal property are unsubstantiated.

An exit interview was conducted with Leandra Smith, Caregiver. A copy of this report and Licensee Appeal rights (LIC 9058 3/22)were provided at the conclusion of the visit.