Complaint Investigation Report

It was alleged that staff do not provide adequate food service to clients. Interviews revealed that there is always fresh food and fruits available for the clients. Interviews revealed the staff provide the meals and the clients are able to have seconds if they want more food. After a tour of the refrigerator/freezer and panned over the food supply the prior LPA observed a couple of baskets of apples and oranges, boxes of vegetables (carrots, broccoli, heads of lettuce), bread, frozen meats, flats of eggs, in addition to various condiments, cheese, and milk. LPA Holmes observed the pantry on today's visit and there was plenty of food and supplies. There was no evidence or supporting witness statements to substantiate staff do not provide adequate food service to clients.

The investigation did not produce supporting evidence or supporting witness statements to substantiate facility is in disrepair and staff do not provide adequate food service to clients. Based on the evidence obtained from interviews, and record review, the complaint allegations are unsubstantiated.

An exit interview was conducted with Fe Martinez, Assistant Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.