Complaint Investigation Report

Resident 1 (R1) reported that Resident 2 (R2) has an individual who yells outside the window at different times of the day, which R1 finds disturbing. The facility responded to the concern and addressed the behavior with R2. Staff confirmed that the individual yelling at R2 to come outside has not entered the facility premises nor made any verbal threats.

Interviews were conducted with other residents some heard the disturbance but have not heard it in a few days and no safety concerns or similar disturbances were reported. Staff have taken appropriate action, and there have been no further incidents.

LPA interviewed Resident 2 (R2) regarding concerns of an individual yelling outside the facility. R2 stated that the person yelling over the fence is their boyfriend. R2 shared that they have asked the individual to stop yelling for them to come outside, as Resident 1 (R1) mentioned they were considering filing a restraining order due to the disruption and annoyance caused by the yelling. R2 confirmed that the individual does not enter the facility property and does not wish to do so. R2 further stated that they now meet with the individual off-site at a nearby park at 5:30 p.m. to avoid further issues.

Based on interviews and record review, the allegation is unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with the Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator, and her signature on this report confirms receipt of the Licensee Rights.