Complaint Investigation Report

The Department received an incident report submitted by the facility on October 3, 2021 regarding the client on client incident reported from the allegation. Per the submitted report, on October 2, 2021 Client #1 (C1) kicked Client #2 (C2) in the leg and then hit C2 in the face [See LIC811 Confidential Name List for a description of select person identifiers used in this report.] Per the report, facility staff had visual contact with the clients and immediately separated clients. Interview with staff corroborated that staff were present and followed proper protocol in separating clients. Per records reviewed, the facility submitted reports to all appropriate parties and agencies regarding this incident.

The Department has investigated the allegation that staff neglected clients leading to client on client abuse. Based upon the information obtained during this investigation, there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated.

An exit interview was conducted with Administrator Katrina Russell, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.