Complaint Investigation Report

It was alleged that staff do not assist client with obtaining medical care. Interviews revealed the clients all get taken to their appointments and that the administrator or other staff members are the ones that make all appointments. Interviews revealed the clients are taken in to the physicals and psych/mental health appointments after the appointments have been made. Interviews revealed the facility has logs of when the clients go to their appointments and that the documents are all logged. Interviews with clients revealed the staff make the appointments and they also take them to the appointments.

It was alleged that the licensee does not provide adequate food services for clients. Interviews revealed the clients eat nutritious and well balanced meals that have a meat, vegetable and some type of starch. Interviews revealed the clients have home cooked meals. Upon LPAs observations there was food in the pantry and in the refrigerator and freezer. There were plenty of snacks and some frozen food. Interviews revealed there are frozen burritos for the clients to eat for a quick snack. The clients request the burritos, interviews revealed that they do not have the burritos for dinner. Interviews with clients revealed they eat really good food and they have homemade meals when the staff cook.

The allegations of licensee does not provide planned activities for clients, staff do not assist client with obtaining medical care, and licensee does not provide adequate food services for clients are unsubstantiated.

An exit interview was conducted with Katrina Russell Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided and their signature on this report confirms receipt of the Licensee Rights.