Complaint Investigation Report

Interviews revealed that C1 and S1 started speaking loudly while on the phone with the outside source. After interviewing C1 and S1, interviews revealed that they did have a disagreement about C1 going out into the community after being released from the hospital but they did not have a screamfest or verbal altercation with each other. Interviews revealed they are always able to talk things out and can agree to disagree. Interviews revealed they both are loud people and they talk loud especially when excited or trying to get their point across. The allegation of staff engaged in a verbal altercation with resident in care is unsubstantiated.

An exit interview was conducted with Katrina Russell Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided and their signature on this report confirms receipt of the Licensee Rights.