Complaint Investigation Report

374604087-9-21-2023-08-AS-DPOL-CY3QVJ-20231130113024

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/31/2023 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20230831113109

Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced visit to close a complaint investigation regarding the above-mentioned allegation. LPA identified herself and met with Katrina Russel, Administrator to discuss the purpose of the visit and elements of the complaint.

It was alleged that the client was not accorded dignity. Interviews with clients revealed the clients all got along very well. One usually leaves and goes to program and when they come home are usually to themselves. There are two other clients that buy things for each other, trade and share many things. Interviews revealed the staff treat the clients with dignity and respect. Interviews revealed all clients treat each other with respect as well. Interviews revealed the staff are not aware that any threats have been made and clients are usually outspoken and will speak up if something like that would have happened. Interviews revealed that sometimes clients have disagreements with each other but there hasn't been any incidents in which the clients complained about any threats or any bullying to staff.

The allegation of client was not accorded dignity is unsubstantiated. An exit interview was conducted with Katrina Russell and a copy of this report and Licensee Appeal rights (LIC 9058 03/22) were provided at the conclusion of the visit.