Complaint Investigation Report

The Licensee further explained that R1 had requested a key in order to independently enter the facility after returning from Day Program. It was also noted that R1 previously lived in an independent living arrangement with their spouse prior to placement at the facility.

An attempt to interview a second resident (R2) was also unsuccessful because R2 no longer resides at the facility. There were no visitor logs or documentation available indicating that visitation had been restricted, and there were no indications or evidence of unreasonable restrictions on visitation. The Licensee confirmed that visitation is permitted in accordance with facility policies and state regulations.

An outside source confirmed that R1 received personal and incidental funds, was able to purchase food independently, and was only at the facility for approximately one month before moving back with their spouse.

It was noted that R1 was permitted independent community access under established expectations aligned with their parole curfew of 6:00 p.m. R1 was expected to return to the facility on time, maintain communication via their personal cellphone if plans changed or delays occurred, and follow community safety expectations.

Regarding the allegation that the licensee did not treat a client with dignity, interviews with the Licensee and outside source revealed no evidence of mistreatment. The outside source stated that R1 expressed the facility was not a good fit. During the visit, LPA observed that residents had access to privacy in their rooms, the facility was clean, and sufficient food was available in accordance with regulations. A review of facility records showed no prior complaints or incidents related to dignity concerns.

Based on interviews conducted, records reviewed, and observations made during the investigation, there was insufficient evidence to support the allegations. Therefore, both allegations are determined to be unsubstantiated, including that the licensee did not allow a client to have visitors and that the licensee did not treat a client with dignity. No deficiencies were cited and no further action is required at this time.

An exit interview was conducted with the Licensee. A copy of this report and Licensee's Rights (LIC 9058/03/22) was provided via email to the Licensee.