Complaint Investigation Report

374604171-1-6-2026-08-AS-LTEZ-DQQVS7-20260127154105

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/30/2025 and conducted by Evaluator Iby Strong

COMPLAINT CONTROL NUMBER: 08-AS-20251030101817

Staff did not meet resident's personal hygiene needs

Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to deliver findings in the above-mentioned allegation. LPA met with Clinical Director Yolanda Torrez and discussed the purpose of the visit.

Community Care Licensing (CCL) received a complaint alleging staff were not assisting Resident 1 (R1) with hygiene. During the investigation, the Department conducted observations, collected records and conducted interviews. According to records collected, R1 began to refuse care in October of 2025, leading to multiple rashes. Records also revealed that R1 was prescribed medical ointment to treat such rashes. Interview with staff revealed that R1 would decline showers or sponge baths more than they would accept. Interviews also revealed that facility reported such issues to R1’s responsible party and medical provider. Lastly, additional information found revealed that R1 would also reject assistance at medical facilities.

Based on interviews and observations there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Clinical Director, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.