Complaint Investigation Report

Interview with new administrator revealed that documentation for updated administrator have been requested from corporate administration. LPA observations also established that there are multiple staff present at the facility with active administrator certification. As of today’s date, the facility is within the required reporting time frame of hiring a new administrator.

It was also alleged that facility has untreated spiders throughout the premises. During LPA’s facility inspection, there were no spiders or other pests observed. Interviews with staff present revealed no active issues with pest. Interviews with residents revealed no issues with spiders or other insects. Records collected corroborated that facility has monthly pest treatments by an outside provider. Interview with outside sources revealed no prior issues with pest observed.

Based on LPA's interviews, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Administrator Rhon Hipolito, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.