Complaint Investigation Report

It was also alleged that facility staff were making residents suffer by forcing them to wash and cut their hair to deal with the lice. Interview with resident did not reveal that staff forced resident to cut their hair. Additionally, there were not interviews to corroborate that residents were suffering for being treated for lice. Interview with an outside source could not corroborate that residents were being forced to treat for lice.

Based on interviews, and observations there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Clinical Director, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.