Complaint Investigation Report

374604171-6-25-2025-08-AS-APAO-DJ2QBF-20250627120127

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRALIZED APP UNIT , 744 P STREET, MS 9-14-8201

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/21/2022 and conducted by Evaluator Donna Teutschel

COMPLAINT CONTROL NUMBER: 08-AS-20221121154125

Facility did not ensure client was treated with dignity.

LPM II Donna Teutschel conducted a telephone conference with Clinical Director, Yolanda Torres. Both the Clinical Director, Yolanda Torres, and Administrator, Jonathan Wheeler, are new to the facility. Details of the allegation found that 2 residents, R1 and R2, who had previously shared a room had an altercation where R1 retrieved a mop out of the facility trash which upset R2 and R2 spontaneously slapped R1. R1 and R2 had been roommates are no longer. No staff engligence was determined. A further review was conducted of the allegation listed and investigative details available.to date. The Department is unable to prove or disprove the allegation and the findings are determined to be Unsubstantiated.