Complaint Investigation Report

374604171-6-25-2025-08-AS-APAO-DJ2QSW-20250627122615

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CENTRALIZED APP UNIT , 744 P STREET, MS 9-14-8201

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/14/2024 and conducted by Evaluator Donna Teutschel

COMPLAINT CONTROL NUMBER: 08-AS-20240614175101

Staff did not ensure resident's heigene needs were met.

Staff had inappropriate interaction with residents.

LPM II RA Donna Teutschel conducted a telephone conference with clinical Director, Yolanda Torres..Both clinical director, Yolanda Torres, and Administrator Jonathan Wheeler are new to the facility. A review was conducted of the allegations listed above and investigative details available.to date. The Department is unable to prove or disprove these allegations as there were no additional interviews to support the allegations and the findings are determined to be Unsubstantiated.