Complaint Investigation Report

I nterview with Dietary Director established that R1, received their special diet since move in but would often refuse the food or not eat it. Interview with an outside source established that R1 would often leave the facility with responsible party and return with fast food. On April 3, 2025, LPA Strong observed an untouched plate of food in R1’s room with grilled chicken and vegetables, as well as boxes of processed snacks and cereals.

It was also alleged that R1 did not receive assistance with laundry and housekeeping. Interview with outside source revealed that R1 would often take clothes to responsible party’s home to complete laundry. Interview with staff revealed R1 did not allow staff to enter room to collect laundry for service or to allow staff to conduct a thorough cleaning of room. Interview with R1 corroborated that R1 did not allow staff in room and R1 preferred to do own housekeeping.

Based on interviews, and record reviews the preponderance of evidence was not met to prove alleged violations, therefore the allegations are unsubstantiated. An exit interview was conducted with Executive Jonathan Wheeler, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.