Complaint Investigation Report

LPA Strong attempted two phone numbers provided to responsible party by facility staff and both numbers went directly to facility main line. Interviews with staff revealed that facility does have a voicemail system, and telephones in each room do not receive incoming calls.

Based on interviews, and records reviewed, a preponderance of evidence exists to support the allegations. Deficiencies are being cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with Executive Director Jared Green, to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to.