Complaint Investigation Report

It was also alleged that staff did not respond to resident's call button in a timely manner. It was reported it takes 30-45 minutes for staff to respond to Resident #2 (R2). A review of R2’s call button response log for October 2025 indicated some response times from 30-40 minutes. A review of Resident #6 (R6)’s call button response log for October 2025 indicated some response times from 30-65 minutes. Staff were not responding to residents in a timely manner.

Based on interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Executive Director, Kimberly Garcia whose signature below confirms receipt of these rights.