Complaint Investigation Report

After a review of the records, it was determined that the allegations were unsubstantiated. The investigation found that facility staff did follow proper protocols in obtaining emergent medical treatment for Resident 1 (R1). Additionally, staff were found to be administering medications as prescribed and that R1 was compliant in taking medications. Facility staff also followed protocols and notified R1's responsible party who then notified the family of the incident.

Furthermore, it was confirmed that staff did take appropriate measures to safeguard residents' personal belongings and family picked up R1's belonging at 6:58 pm on October 29, 2023, and that the facility addressed any issues of pests through regular pest control measures last date of inspection was on October 9, 2023 and there were no active pests issues found.

Based on the findings of the investigation, it is determined that the allegations against Fancor Guest Home: Facility staff did not obtain emergent medical treatment for a resident in need. Staff did not administer residents medications as prescribed. Staff did not notify the authorized representative of the resident of the incident.

Staff did not safeguard the resident's personal belongings and the facility has pests are unsubstantiated. An unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to Myra Palmer, Administrator. Her signature on this form confirms receipt of the documents.