Complaint Investigation Report

R1 reported that they shower regularly, denied any issues with personal hygiene, and stated that they are able to shower independently without assistance. It was also noted that R1 is conserved and able to leave the facility unassisted. During the LPA’s observations, a mild odor was noted in R1’s room; however, there was insufficient evidence to support that staff are failing to meet R1’s hygiene needs.

Based on interviews, observations, and records reviewed, the allegation that staff are not meeting the hygiene needs of R1 is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. An unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to the Administrator. His signature on this form confirms receipt of the documents.