Complaint Investigation Report

Interviews revealed the staff cannot make the clients eat but at the time they are having a meal and the client does not want to eat at that time, they will save the meal for the client for when they are ready to eat. Interviews with staff denied the allegation of the clients only eating one meal a day. Interviews revealed the meals served are nutritious and healthy for the clients. If a client wants seconds or thirds of a meal they are given more and interviews revealed the clients are able to eat until they are full or don't want any more to eat. Interviews revealed the meals they eat are different everyday.

It was alleged that the facility toilets were in disrepair. Interviews revealed all of the toilets work. There is one client that liked to put items down the toilet which causes them to overflow and clog. Interviews revealed they have called a plumber to come and fix the toilet in a timely a manner and there are other bathrooms for the clients to use when that one is out of order. Interviews revealed they have seen the client put items in the toilet. Interviews deny the allegation of clients having to defecate in the garage in a bag.

It was alleged that staff did not meet clients hygiene needs. Interviews revealed the clients are able to shower and complete their toileting on their own. Interviews revealed the clients are showered once a day or more as needed due to accidents. Interviews deny that staff only let them shower once a week. The clients all go to program and once they arrive back to the facility they know to get their items ready for their showers after they eat their snacks. Interviews revealed the staff provide the clients with all of their hygiene needs.

It was alleged that staff did not treat clients with respect. Interviews revealed the staff do not yell at them or abuse them. Interviews revealed that the clients are loved and treated kindly. Interviews with staff denied the allegation of not treating the clients with respect. Interviews revealed the clients are all respected.

It was alleged that staff did not provide clean linens. Interviews revealed the linens are cleaned weekly or as needed. There are extra linens for the clients if they have an accident their bed can still be changed while the linen is being washed. Upon LPA observations, LPA observed extra linens and flat sheets in some of the clients rooms if they were not on the beds.