Complaint Investigation Report

An interview conducted with Staff1 (S1), the facility maintenance, revealed they never heard of water being soaked through foundation and tile flooring and never received a work order for this matter. S1 revealed a crack in the wall adjoining to R1’s room. Additionally, S1 accompanied LPA on a facility tour, including an inspection of R1’s room and LPA observed no issues. An interview with facility Staff2 (S2), the Administrator, corroborated they had never received a complaint regarding puddling in rooms after rain. Interviews with residents in care revealed no issues with the facility’s physical plant.

It was also alleged facility staff served a resident an unlawful eviction. An interview with Outside Source1 (OS1) revealed R1 was very unhappy, claimed staff were rude and R1 would complain about everything and wanted to move out. OS1 and R1 worked together to find adequate placement for R1 as they would continuously express, they wanted to move out, and would have outbursts of behaviors, disrupting other residents in care. S2 revealed, also corroborated by OS1, that R1 was delinquent on their monthly payments. Interviews conducted with residents in care revealed they had no issues with facility staff or the facility in general.

Based on interviews Due to lack of corroborating evidence, the finding regarding the above allegations were established to be unsubstantiated. This finding means there was not a preponderance of evidence to prove that the alleged violations occurred.

LPA conducted an exit interview with MR Denton and was provided a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) the conclusion of the visit and signature below acknowledges receipt of the documents