Complaint Investigation Report

Interviews with residents did not disclose any evidence to support this allegation. During staff interviews, it was consistently stated that they had not witnessed any staff retaliating against R1 or any other resident living at the facility. Further, interviews with two outside sources familiar with the facility and residents in care did not report any concerns regarding residents being retaliated against.

The Department has investigated the above-mentioned allegation. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate this allegation and therefore deemed unsubstantiated.

An exit interview was conducted with Administrator Rebecca Rayo, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.