Complaint Investigation Report

Resident 2 (R2): R2 reported no issue with seeing a doctor and did not witness any threats by staff towards residents. R2 acknowledged hearing R1 talk about complaining due to not seeing a physician. R1 did not have a medical need that could required immediate attention from the doctor at the time of the visit. R1 had left the line on multiple occasions which led to them not being seen by the doctor on the day of the incident.

Based on the investigation findings, the allegations made against the facility are unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted with Sarita Mendoza, Administrator Assistant. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator Assistant and her signature on this report confirms receipt of the Licensee Rights.