Complaint Investigation Report

As of October 29, 2024, Orkin Pest Control provided services to several residents' rooms that included crack and crevice preventative maintenance of German roach activity. On November 13, 2024, LPA’s observation; room inspection revealed no remnant of roaches or other insects. Residents interviewed all stated that they did not have roaches or other insects at the time of the visit.

Based on observations, interviews with residents, and a review of pertinent pest control inspection reports, there was insufficient evidence found to support the allegation that the Licensee did not keep the facility free of insects. Due to a lack of evidence, the allegation is deemed to be unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Sarita Mendoza, Administrative Assistant. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrative Assistant and her signature on this report confirms receipt of the Licensee Rights.