Complaint Investigation Report

Allegation: Staff did not treat a resident with dignity. After conducting interviews with residents and staff members, no evidence was found to support the claim. The resident's statements were consistent with the witness. However, the complainant also witnessed the resident's room in previous times as: "the dresser would be messy with plates, empty cups and cans on the dresser." Which would violate the house rules of the facility: "The room must be clutter-free at all times. If you fail to keep your room clutter-free and refuse to work with management you will be given notice to move out."

Based on the investigation findings, the allegation made against Carroll's Residential Care regarding Staff did not treat a resident with dignity is unsubstantiated. There is no evidence to support the claims that the resident was threatened with being evicted only that the resident was reminded of house rules of keeping the room clean is a part of the admission agreement and eviction was possible with repeated violations. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted with the Assistant Manager. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Assistant Manager and her signature on this report confirms receipt of the Licensee Rights.