Complaint Investigation Report

Regarding the allegation of financial abuse, LPA interview with R1 did not corroborate this allegation. R1 did confirm going to the bank with facility staff once, but reported it was to change mailing address after moving to the facility. LPA interview with staff aligned with R1's report of visiting the bank.

Regarding the allegation of R1's needs not being met, LPA did not observe R1 to be in soiled clothing or smelling bad. LPA observations did not indicate that resident's needs were not being met. While records reviewed did indicate R1 might require occasional minor assistance, R1 reported being fully independent and not requiring staff assistance with activities of daily living. R1 reported being comfortable asking for help if and when needed.

Further, LPA interview of an outside source familiar with the facility did not express any concerns regarding both above mentioned allegations.

The Department has investigated the allegations that staff are financially abusing client in care and facility is failing to meet the needs of client. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

The report was discussed, and an exit interview was conducted with Assistant Administrator Sarita Mendoza. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided at the conclusion of the visit. The signature below confirms the receipt of these documents.