Complaint Investigation Report

Allegation: Staff did not meet a resident's incontinence needs. No evidence was found to support the claim after conducting interviews with the resident and staff members. The resident's physician report indicated that the resident is capable of meeting their incontinence care with no additional assistance needed. Resident 1 (R1) stated that they can manage their Activities of Daily Living (ADLs) with no assistance but if needed they will ask staff to assist.

Based on the investigation findings, the allegation made against the staff of Carroll's Residential Care regarding staff not meeting a resident's incontinence needs is unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with the Assistant Manager. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Assistant Manager and her signature on this report confirms receipt of the Licensee Rights.