Complaint Investigation Report, 05/26/2023 — Carroll's Community Care, El Cajon CA

roaches. On LPA’s second visit, May 26, 2023, LPA observed very small cockroaches on the wall of the kitchen. On both visits, LPA observed a hole in the wall under the sink in the kitchen. The hole had a pipe through it. Interviews with staff and outside sources confirmed that there was an active roach infestation at the facility during this time. Facility reports indicated that the roach infestation had been an ongoing physical plant issue since at least 2020, despite facility pest control efforts.

Facility records and outside source interviews indicated that facility had a pest company service spray and treated the kitchen for pests around the middle of each month for at least the past three (3) years. Pest company’s service reports and outside source interviews revealed that the facility had not followed through on the pest company’s recommendations. Specifically, facility records indicated that a hole under the triple sink in the kitchen has been recommended to be sealed up since at least 2020. Outside source interviews confirmed that the hole was not sealed up as recently as April 2023. LPA observed on May 26, 2023 that the hole under the sink was not sealed. Staff stated that the hole under the sink was constantly covered and uncovered for when the pipes were being unclogged. Administrator was not available for a full interview on May 26, 2023 during LPA’s visit due to being out of the facility. But Administrator did state that they would get the hole repaired the next week. Administrator also stated that they were going to speak to their pest company to use stronger chemicals.

Based on the evidence obtained during the complaint investigation, the allegation that facility did not control an infestation of pests is found to be SUBSTANTIATED, as there is a preponderance of evidence to show that the violation occurred. Pursuant to the California Code of Regulations, Title 22, Division 6, deficiency is being cited on the attached LIC9099D and a plan of correction was jointly developed with Housekeeper. An exit interview was conducted; a copy of this report and Licensee's Rights (LIC9058) were provided.