Senior Care Records.

Complaint Investigation Report

Carroll's Community Care, El Cajon02/18/2026Licence 370802857

Census68
Date signed02/18/2026 11:36:23 AM
The inspector’s account

Interviews conducted revealed that the facility declined to accept R1 back into the facility upon discharge due to facility not being able to meet client's needs, not following house rules, smoking in the room and aggressive with other residents and staff.

The facility previously issued a 30-day eviction notice dated November 21, 2025. However, record review did not reveal documentation demonstrating compliance with statutory termination requirements, including ensuring safe and appropriate relocation or confirming that alternative placement had been secured prior to refusing re-entry. There was no documentation provided indicating that all procedural safeguards required under Health and Safety Code § 1569.683(a)(4) were completed prior to termination of residency.

R1 remains at the hospital the facility has agreed to readmit the resident. Deficiency cited under Health and Safety Code §1569.683(a)(4) .

Based on evidence obtained, the facility’s refusal to readmit R1 following hospitalization constitutes an unlawful termination of residency. The allegation that the facility unlawfully terminated residency by refusing to readmit R1 from the hospital is SUBSTANTIATED as there is a preponderance of evidence to prove the alleged violation occurred.

An exit interview was conducted with the Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator and his signature on this report confirms receipt of the Licensee Rights.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction