Complaint Investigation Report

The technician did not observe any bed bugs in the resident's room during their visit. The service contract is for monthly inspections. Further observation of the resident’s room did not reveal any signs of a bed bug infestation. Upon admission to the hospital, Resident 1 (R1) had no documented bites attributed to bed bugs. R1 was noted to have dry skin, with no indication of bed bug bites.

Based on the evidence in the investigation, the allegation of staff neglect related to bed bug infestation is deemed unsubstantiated based on the findings. An unsubstantiated finding means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted with Roger Hernandez, Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator and his signature on this report confirms receipt of the Licensee Rights.