Complaint Investigation Report

370802857-12-12-2023-08-AS-DPOL-CYQP3G-20231221095731

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN DIEGO RO , 7575 METROPOLITAN DR. #109

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/28/2023 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20230928083817

Licensing Program Analyst (LPA) Renita Hall, conducted an unannounced visit to deliver findings regarding the above-mentioned allegation LPA was allowed entry by Stephanie Ortega, Med/Tech. LPA identified herself and disclosed the purpose of the visit and elements of the findings to the Med/Tech.

On September 28, 2023, it was alleged that a staff member at Carroll's Community Care yelled at a client while getting medication. This investigation aimed to determine the veracity of the claim and establish whether any staff misconduct occurred. On October 4, 2023, staff and residents were interviewed regarding the alleged incident. No one witnessed staff raising their voice or yelling at any residents.

There was insufficient evidence found to support the allegation that the staff yelled at the client. Due to a lack of evidence, the allegation is deemed to be unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to Stephanie Ortega, Med/Tech. Her signature on this form confirms receipt of the documents.