Complaint Investigation Report

R1 reported that they did not observe any bed bugs in the shared bathroom. R1 further stated that facility management took immediate action upon learning of the reported bed bugs in Room 6 by relocating R1 to Room 11. R1 indicated that they had not observed bed bugs in any other area of the facility. R1 stated they did not observe bed bugs in the shared bathroom, and no residents interviewed reported observing bed bugs in any shared bathroom within the facility.

Interviews conducted with multiple residents revealed no concerns regarding bed bugs in their rooms or elsewhere in the facility.

During interviews, staff stated that the facility maintains a pest control service contract that provides monthly treatments and additional treatments as needed when pest-related concerns are reported. Staff reported that the facility received routine pest control treatment on May 5, 2026, and that the next scheduled treatment is June 5, 2026. Staff further stated that Room 6 would receive additional treatment on June 5, 2026, and would remain vacant until it was determined safe for occupancy.

During today's visit, LPA observed several resident rooms and all shared bathrooms. No signs of bed bugs or other pest activity were observed. Room 6 was observed to be clean, organized, and free of clutter to facilitate treatment by the pest control provider. The bed in Room 6 was observed with clean bedding. Staff also reported that R1 was reminded to immediately report any future pest concerns to facility staff so that prompt corrective action could be taken.

A review of facility records confirmed that the facility maintains a pest control contract for routine monthly treatments and additional services as needed to ensure the facility remains free of pests. Review of pest control invoices verified that services were provided regularly, including treatments on April 23, 2026, and May 5, 2026. Records further confirmed that the facility is scheduled for an additional treatment on June 5, 2026.