Complaint Investigation Report

A tour of the facility's kitchen was conducted, and the temperature was at regulations standards. There is a functioning air conditioning unit in the kitchen area. A random selection of residents was conducted to gather feedback regarding their comfort with the facility’s temperature. Residents were asked if they had experienced discomfort or concerns related to the temperature. Facility staff were interviewed to determine whether they had received complaints from residents or had personal concerns regarding the temperature in the facility.

All residents interviewed expressed satisfaction with the temperature of the facility. No resident reported discomfort or concerns regarding it being too hot or too cold. Staff members confirmed that they had not received any complaints from residents regarding the facility’s temperature. They also noted that the HVAC system was functioning properly, and no maintenance issues had been reported.

Based on the investigation findings, the allegation made against the facility is unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Philip Curtis, Licensee. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Licensee and his signature on this report confirms receipt of the Licensee Rights.