Complaint Investigation Report

Interviews conducted with clients in care revealed they felt L1 treated them well and L1 never made them feel disrespected or threatened. Client interviews also revealed L1 has helped them navigate through troubling past experiences, they enjoyed living at the facility, and had no concerns or questions about the staff to discuss. An interview conducted with Client 2 (C2) revealed throughout the six (6) years they have lived at the facility; they never witnessed L1 threaten or call any clients inappropriate or “bad” names. C2 stated he was given the choice to move back with their family but chose to remain at the facility because of how much they enjoyed living there.

It was also alleged staff does not maintain the facility in a clean manner. LPA, accompanied by Licensee Blakey, conducted a facility tour. LPA observed the facility to be clean and in good repair. Client bedrooms were personalized to their likes and hobbies, well kempt, and clean. Interviews conducted with clients in care revealed the facility is always kept clean.

Based on client and staff interviews conducted and a facility tour the complaint allegations were determined to be unsubstantiated. This finding means although the allegations may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Licensee Blakey whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Client #1]