Complaint Investigation Report

Regarding the allegation of neglect/lack of supervision resulting in injury, records reviewed revealed C1 has a history of “self-injurious behavior”. Interviews with staff corroborate C1’s tendency of “dropping” which often results in scratches and bruises. Further records reviewed showed that these instances are recorded in a log by staff. Interviews with outside sources who frequently interact with C1 also corroborate these dropping behaviors. An interview with an outside agency familiar with the facility and C1 reported always observing at least one staff with C1.

Regarding the allegation that staff verbally abused client, interviews with an outside agency familiar with the facility and staff did not report any concerns about verbal abuse and reported observing staff redirecting C1’s behaviors appropriately. Other outside sources did not report concerns about verbal abuse occurring. Additionally, interviews with facility staff did not reveal any concerns in how other staff interact with C1. LPA observations during unannounced facility visits did not raise any concerns regarding clients being verbally abused by facility staff.

The Department has investigated the allegations that neglect/lack of supervision resulted in injury and staff verbally abused client. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Administrator Rhea Tabler to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.