Complaint Investigation Report

On November 13, 2024, LPA conducted a physical inspection of the facility, including common areas and resident bedrooms. Common areas were observed to be clean, sanitary, and free of any visible signs of pests. Most resident bedrooms were clean and adequately maintained.

Based on LPA observations and interviews conducted, there was no evidence to support the allegation that pests were present in the facility. Residents interviewed denied any pest-related issues, and no pest activity or unsanitary conditions were observed during the inspection. Although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the allegation regarding pests is UNSUBSTANTIATED.

An exit interview was conducted with the Licensee. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Licensee and her signature on this report confirms receipt of the Licensee Rights.