Complaint Investigation Report

Staff interviewed stated that the vans utilized by the Day Program are unmarked and do not have a logo or identifying information indicating that the vehicles belong to the facility. Staff reported that, due to this, it could be difficult to determine whether a vehicle involved in an incident was associated with the facility.

The Licensee stated that upon receiving the initial complaint, there was limited information provided, including no specific date, time, or identifying details regarding the alleged incident. The Licensee reported that attempts to follow up on the allegation were unsuccessful due to the lack of additional information.

Based on interviews conducted and information obtained, there is insufficient evidence to support the allegation that facility staff transported clients in an unsafe manner. Therefore, the allegation is deemed unsubstantiated. An unsubstantiated finding means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with the Director. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Director and her signature on this report confirms receipt of the Licensee Rights.