Complaint Investigation Report

Staff interviews confirmed they conducted status checks on R1. However, R1 was independent and did not like staff entering their room. Staff explained they would stand at the door and ask R1 is they were okay and/or needed anything. Staff stated R1 would respond no, and they would initial the check-in log and depart. Staff added R1 usually was in bed or sitting in their chair reading, and they would call out to R1 to check on them. R1 confirmed they did not like staff checking in on them and would refuse services. R1 also stated they tried to hide their injuries from staff by hiding their face during their check-ins and leaving the facility without stopping by the front desk to check out. R1 continued to report to staff they were fine, when checked on. A review of facility records verified the room checks conducted by staff were also supported by room check logs initialed by staff. The facility’s check-in log sheet for May 11, 2025, reflected R1 was checked on and staff confirmed R1 did not complain of pain or show signs of symptoms. R1 admitted they were able to hide their injuries and avoid staff.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Wellness Director, Camille Nero whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1]