Complaint Investigation Report

R1 was concerned about what care required an extra fee and what would be reimbursed.

The primary concern raised in the investigation was what, and how services were written on the case plan to receive reimbursement form R1’s insurance company. The investigation did not reveal evidence that the care plan was not accurate regarding the services R1 was offered or received.

The preponderance of evidence standard has not been met and this allegation is unsubstantiated.

An exit interview was conducted with Ellen Argullo, Business Office Manager . A copy of this report along with Licensee Rights (LIC9058 01/2016) was left at the facility.