Home Care Organization Evaluation Report

On February 21, 2025 Home Care Services Bureau (HCSB) Enforcement Analyst, Adrian Mangina arrived at the business office of Visiting Angels for a Biennial inspection. Upon arrival, the Enforcement Analyst identified herself and was greeted by Care Manager Jocelyn Valadez Owner Adrian Peters was unavailable to attend this inspection. Analyst Mangina observed the proper posting of business hours and license. Analyst was provided an area in which the review of personnel and administrative files could be performed. Designee provided Analyst with current Certificate of Insurance showing that professional liability policy, worker's compensation, and dishonesty bond are current. Nine employee files were reviewed. During review of files, Designee was unable to provide proof of affiliation with this Home Care Organization for nine of nine Home Care Aides (HCAs) and did not have proof Livescan information for the majority. Additionally Designee was Designee was not able to provide training certificates for required entry-level and annual training. Designee does not have full access to all systems required to obtain information requested. Due to time constraints, Analyst will need to return at a later date to continue this inspection. Designee was advised to review files and refrain from allowing Home Care Aides without proof of clearance and affiliation on the Home Care Aide Registry contact with clients.

Upon completion of the file review the analyst discussed the findings of the inspection with Designee Valadez. The Analyst informed the representative named above of the deficiencies found and explained they would be noted on the HCS809-D forms. In addition, the licensee was provided a copy of the HCS9058 Appeal Rights form.