Complaint Investigation Report

Outside agency further stated that the Adult Day Program dropped off the clients at the facility in the afternoon and facility staff were not present to receive them. Outside agency stated that as a result the facility received a six month sanction.

Interview with outside source revealed the clients were dropped off at the facility on May 11, 2022 by adult day program transportation staff. Outside source stated that the front door of the facility was unlocked and the clients walked into the facility. Transportation staff were unaware that their were no staff present inside the facility. Outside source further stated that as a result of the incident, transportation staff are instructed to visually "hand off" clients to facility staff to prevent absence of supervision.

Interview with administrator revealed that although the absence of supervision did take place they had an explanation. Administrator explained that for may years facility staff were scheduled to start at 2:00 pm, with consumers getting out of their Day Program at 2:00 pm. Staff would be at the facility already to accept them as they would came in anytime between 2:20 to 3:00 pm. Then without notice consumers started showing up at 2:00pm or earlier, so they made adjustments to their staffing to start at 1:30pm as to have staff coverage as clients arrived. Then in early 2022, clients started to show up from their Day Program as early as 1:10 pm or 1:15pm and they were caught off guard and not warned or notified that consumers were being let out earlier on a daily basis.

Based upon the foregoing, the above listed allegation is substantiated. This finding means that the preponderance of the evidence standard has been met and the allegation is valid. Deficiency is cited in accordance with California Code of Regulations, Title 22 and is noted on the attached LIC 9099-D.

An exit interview was conducted with Roger Villalobos and a copy of this report and Licensee/Appeal Rights (LIC9058, 3/22) were provided to Roger Villalobos whose signature below confirms receipt of documents.