Complaint Investigation Report

LPA interviewed Resident 2 (R2) who stated that R2 has lived at the facility for over two years. R2 stated that the staff are "above average." R2 stated that the facility staff treat them with respect and dignity. R2 stated that they have never witnessed staff treat another resident disrespectfully. R2 stated that they have no knowledge of staff stealing another resident's belongings. R2 stated that in the past R2 has misplaced items that were later found. R2 stated that they have never had an incident where R2's items were deliberately stolen.

LPA interviewed Staff 1 at the facility. S1 stated that they have no knowledge of any staff members stealing residents personal belongings. S1 further stated that they have never been informed by any resident that their personal items were stolen.

LPA interviewed Outside Source (OS) who stated that they have worked directly with R1 for several months. OS stated that they are familiar with the allegation since R1 has advised them many times via voicemail. OS stated that often times these items "show up later" OS stated that when they have "pressed" R1 for more information regarding their missing items and the allegation, they do not get any details from R1. OS stated that R1's missing dentures were relocated recently after the facility staff cleared out and organized R1's bedroom for treating and pest control. OS stated that the facility is a "good place for R1 to be." OS stated that due to R1's condition and intolerance of stress, R1 tends to report things in the moment.

LPA interviewed Licensee who stated that R1 has a history of hoarding items in their room and not allowing staff to touch any of it claiming that is their personal right. R1 was recently advised that all of their personal items would be placed in bags and stored outside in the heat while R1's room was being treated for pests. Licensee stated that R1 became upset and immediately asked for items. Licensee advised R1 that they would be receiving all of their belongings back once they were treated for pests. Licensee stated that this was done to avoid reintroducing pests back into the room through R1's personal belongings.

Records review revealed R1 has a diagnosis of schizophrenia, bipolar and traumatic brain injury. It should be noted that R1 was interviewed by the Department on March 20, 2025 regarding a complaint allegation. R1 stated that R1 has auditory hallucinations. R1 stated that R1 had hallucinations "for a long time now."