Complaint Investigation Report

asked them if they wanted to place a meal order. R2 said they wanted to order a meal. As S1 went to take R2’s order, R1 became agitated and aggressive towards S1. S1 served R2 their meal and R1 went off on S1 saying, S1 was an idiot. S1 figured R1 was having a bad day and did not take the comments personally or respond either verbally or physically to the behavior.

About 30 minutes later, S1 saw R1 in the restroom. R1 was glaring at S1 and tried to block S1 from leaving the bathroom with their arm. S1 walked around R1 and then reported the incident to a supervisor. R1 told S1, “You’re going to pay for this! I’m going to kill you!”

S1 immediately went to the back of the kitchen to inform the supervisor of the incident. Interview with the supervisor indicated that when the supervisor and S1 walked back to the pub area, R1 had already left and was sitting in the lobby area. The supervisor visually checked R1 and found no evidence of assault or abuse. Interviews with residents provided no corroboration that the alleged incident occurred. R2 stated that residents avoid R1 because R1 is not friendly. R2 said they have never witnessed S1 or any staff act aggressive or abusive towards R1 or any resident.

The Department has investigated the allegation that staff inappropriately handled a resident in care. Based on interviews with residents and staff, there is insufficient evidence to corroborate the allegation. The preponderance of evidence standard was not met. The complaint allegation is unsubstantiated.

An exit interview was conducted with Ms. Sano, and a copy of this report along with the Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.