Complaint Investigation Report

S1 admitted that if R1 requested help doing something, S1 would not assist R1 if S1 believed that R1 could do it for themselves, this includes toileting. S1 stated that if R1 struggled for two or three minutes, then S1 would provide assistance. R1’s care plan includes staff assisting with all toileting needs.

The investigative findings are that the above allegations are Substantiated. A substantiated finding means the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies are cited on LIC 9099-D.

This report was discussed with Maria Sanos, Assistant Administrator. A copy of this report along with Licensee Rights (01/2016) was provided to facility staff at the conclusion of the visit.