Complaint Investigation Report

As part of the investigation, the Community Care Licensing Division (CCLD) conducted interviews with facility director, complainants, and outside sources, and reviewed facility records and agreements.

On 12/22/2025, LPA interviewed an outside source (OS1) who the complainant party #2 (CCO), who confirmed that Saint Paul’s PACE offered to pay R1’s past due balance and future rent to prevent eviction, but the facility refused due to its policy against accepting third-party payments. CCO stated that R1’s rent is covered only through February 2026 through an agreement with The Pasea, and expressed concern that R1’s family member (FM) responsible person (OS2) had and will neglect financial responsibilities, and their lack of payment will result on in R1's eviction.

On the same date, LPA interviewed the original complainant (CO), who confirmed that R1 received an eviction notice with a 12/14/2025 date. CO stated that PACE is working to assign a new payee for R1, which may take 2–3 months, which might be after the date agreed with The Pasea.

On 12/22/2025, LPA interviewed the facility’s Executive Director (ED), who confirmed that the facility did not report suspected abuse because OS2 FM is was not R1’s POA. ED acknowledged that the facility does not know who manages R1’s finances and did not request that information. Facility incident reports reviewed by LPA contained no documentation of suspected abuse for R1 or other SSI residents. Training records confirmed staff were trained on mandated reporting requirements.

Based on records reviewed, LPA observations, and interviews conducted with complainants, facility staff, and outside sources, the preponderance of evidence standard has been met.The allegation that the licensee failed to protect a resident from financial abuse is substantiated. The facility did not report suspected abuse and failed to take protective measures for a vulnerable adult at risk of eviction due to nonpayment. Deficiencies are being cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D).

An exit interview was conducted with Executive Director Kim Stratman, to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to.

The signature below confirms the documents were received.