Complaint Investigation Report

Interviews with facility staff indicated that they had no knowledge or indication of R1 or any other resident being kept at the facility against their will. Attempted interviews with R1’s DPOA were unsuccessful. However, a review of official correspondence between R1’s DPOA and facility management indicated R1’s needs and services plan were approved by the DPOA. There was no corroborating evidence found from staff interviews and reviews of all available records to support the allegation.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed unsubstantiated.

An exit interview was conducted with Community Manager, Maria Sano, to whom a copy of this report and the Licensee Appeal Rights (LIC9058 01/16) was provided at the conclusion of the visit.