Complaint Investigation Report

LPA reviewed C1's needs and service plan dated April 23, 2025. Service plan stated that C1 is often over conscious and admits to feeling paranoia and anxiety often, when C1 is at home. Service plan further stated that C1 has difficulty maintaining healthy relationships with others. C1 has a history of engaging in inappropriate behaviors including emotional outbursts, physical aggression and property destruction during stressful situations.

LPA interviewed C1 who stated that they did not like the facility much. C1 stated that C1 was not "connecting" with anybody and had no rapport with anybody. C1 stated that nobody liked C1 at the facility. C1 stated that the other clients just kept to themselves. C1 stated that facility staff did not like C1. C1 stated that staff had their favorites. C1 stated that C1 did not trust anybody at the facility. C1 stated that C1 has lived at six different board and care facilities. C1 stated that C1 did not have a cell phone and there is only a corded phone in the kitchen which means their is no privacy when C1 places phone calls. C1 stated that C1's responsible party told them when they call the facility no one picks up the phone. C1 stated that staff are not mean they just don't like C1

LPA interviewed Client 2 (C2) at the facility. C2 stated that they have lived at the facility for over two years. C2 stated its "perfect here, the other facilities I've lived at were terrible." C2 stated they are actually good here, I've never heard staff curse, they're very professional. C2 stated that C2 has never had any issues with placing phone calls or receiving phone calls. C2 stated that the clients have their own rooms with a key where they can make private phone calls. C2 stated that staff are very respectful, they check in with us and ask if we're okay, you feel like you are a part of a family here. C2 stated that in regards to privacy, C2 did have their privacy breeched by C1's responsible party (RP). C2 stated that RP asked for C2's phone number after C2 agreed to help RP find a new laptop for C1. C2 stated that later that night from 11PM-1AM RP called C2 12-13 times. C2 stated that C2 had to block RP's number. C2 stated that now whenever RP comes to the facility RP has a "super snarky" attitude with C2. C2 stated that C2 had issues with C1 because C1 was making inappropriate jokes while gaming online so C2 had to block C1 as well. C2 stated that C1 then lied and told staff that C2 threatened C1. C2 stated that C2 is not rude to C1, C2 still says hi and is cordial but C2 tries to avoid C1 now. C2 said that C1 is just "making up a lot of stuff now."

LPA interviewed Client 3 (C3) who stated that In regards to their living conditions, C3 stated it's "pretty good." C3 stated staff are "good." C3 stated that C3 has never heard staff disrespect clients. C3 stated that the only recent issues was with C1's responsible party (RP).